Shipping & Returns

Shipping & Returns

Shipping: orders are shipped within 1-3 business days after the order is placed. Delivery is approximately 3 to 6 business days, but will vary depending on shipping location and availability of products.

All orders are insured and require a signature upon delivery.

Free Shipping On All USA Orders over $100!

Shipping for international orders is $35.00.

Out of Stock Merchandise:

On occasion, an item may be on out of stock and the order may be held for an additional period of time until we are able to ship the order complete. We will notify the purchaser via e-mail to advise of the status and the estimated shipping date. Out of stock items require a $25.00 deposit due at the time the order is placed. The balance will be charged the day of shipping.

Method of Shipping:

All merchandise is shipped via United Parcel Service (UPS)Ground. All packages are insured and require a signature. Next Day Air or 2nd Day Air services are available at an extra cost. Please call our office at 1-800-798-1504 or 973-347-8392 to request air shipments.

International orders are shipped via the U.S. Postal Service Priority Mail. Delivery averages 6 - 10 business days. All packages are insured and require a signature. Billing and shipping addresses MUST be the same on international orders.

Damages, Exchanges, and Returns:

Customers MUST contact our office regarding all damages, exchanges and returns. Call 1-800-798-1504 or 973-347-8392 to report damages or to obtain a return authorization. Credit will be issued for the cost of the merchandise on authorized returns only. No credit will be given for shipping and handling charges unless returns are due to an error on our part.

The following is a general guideline for returns/exchanges:

Product returns MUST be authorized. All returns must be reported within 10 days of receipt to issue a return authorization.

Product returned due to product defect: Full credit will be given including shipping and handling charges.

Exchanges for products must be requested within 30 days of purchase and must be approved.

Defining Elegance LLC
275 RT 10 East, Ste 220-405
Succasunna, NJ 07876
PH: 973-347-8392 or 1-800-798-1504
FAX: 973-347-4899